Straight answers before you get started.

On The Day connects workers with suitable employer jobs and home projects. Employers can post work and manage applicants, while homeowners can plan projects, compare contractors and keep each agreed step connected through to completion.

Creating an account and viewing suitable opportunities is free. Platform fees apply when work is agreed and paid through On The Day. The current percentages for workers, homeowners and employers are shown on our pricing page.

On The Day is designed for users across the United Kingdom. The number of available jobs, projects and workers will vary by industry, role and location while the platform grows.

Download the app, create an account, and select "I'm a Worker". Add your industries, roles, skills, experience, availability and any role-specific documents requested during signup.

Payments are processed through our secure escrow system. When an employer books you, the payment is held in escrow. Once the job is completed and confirmed, the funds are released to your wallet. You can withdraw to your bank account at any time.

Requirements depend on the industry and job role. You may need documents such as a CSCS card, DBS evidence, licence or insurance. Each document shows its review status. Government-ID verification is planned but is not yet live.

Workers can record their expected hourly or daily rate where the selected role supports it. Final pay, time and job details must be agreed by both parties before work begins.

We understand things come up. You can cancel bookings through the app, but please do so as early as possible. Frequent last-minute cancellations may affect your rating and ability to receive future bookings.

Applications can begin after a job is published. Response times depend on the industry, role, location, notice period and worker availability, so On The Day does not guarantee a particular hiring time.

Workers provide role and industry information, and some jobs require supporting documents such as a CSCS card, DBS evidence, licence or insurance. Document status is shown separately. Government-ID verification is planned but is not yet live.

The applicable platform fee depends on whether the work is an employer job or a homeowner project. Current percentages for every party are shown on our pricing page before work is agreed.

Permanent recruitment is not part of the current public service. Employers can complete platform jobs and keep a record of workers they may wish to work with again.

Report the missed attendance against the job and contact support if needed. Payment should not be released as completed work while the attendance issue is being reviewed.

The agreed amount is secured against the job before work begins. The job lifecycle then records attendance, completion and approval before the available funds are released to the worker wallet.

Supported credit and debit cards can be used through the connected Stripe payment flow. Eligible worker balances can be withdrawn to a saved UK bank account.

Withdrawal timing depends on the connected payment account, bank and any required checks. The app shows the withdrawal request and its current status.

Contact support through the available help area or our contact page. Include the relevant job or project details so the issue can be reviewed correctly.

Raise the issue against the relevant job or project and provide messages, photos or other evidence where available. The payment should remain linked to the dispute process while the matter is reviewed.