Frequently Asked Questions

On The Day is a gig economy platform that connects businesses with verified temporary workers. Whether you need staff for an event, hospitality, warehouse work, or other temporary positions, our app makes it easy to find and hire qualified workers quickly.

The app is free to download for both workers and employers. Workers can use the platform at no cost. Employers pay a service fee on completed bookings - there are no upfront costs or subscriptions required.

On The Day is currently available throughout the United Kingdom. We're continuously expanding our coverage area. Check the app to see available workers in your location.

Download the app, create an account, and select "I'm a Worker". You'll need to verify your identity, add your skills and experience, and set your availability. Once verified, you can start accepting jobs.

Payments are processed through our secure escrow system. When an employer books you, the payment is held in escrow. Once the job is completed and confirmed, the funds are released to your wallet. You can withdraw to your bank account at any time.

We require ID verification for all workers. This includes providing a government-issued ID (passport or driving licence). Some employers may also require background checks for certain roles. Completing more verification steps helps you get more job offers.

Yes! You set your own hourly or daily rates in your profile. Employers can see your rates when viewing your profile. Competitive rates based on your experience and the local market will help you get more bookings.

We understand things come up. You can cancel bookings through the app, but please do so as early as possible. Frequent last-minute cancellations may affect your rating and ability to receive future bookings.

You can post a job in under 2 minutes and start receiving applications immediately. Depending on your location and requirements, you may have workers available within hours. Many bookings are confirmed same-day.

Yes, all workers on our platform go through ID verification. You can see each worker's verification badges on their profile. For roles requiring additional security, workers with background checks are clearly marked.

We charge a service fee on completed bookings. The exact percentage depends on your usage volume. There are no upfront costs, subscriptions, or hidden fees. You only pay when work is completed. See our pricing page for details.

Yes! If you find a great worker, you can recruit them permanently through our platform. A placement fee applies, calculated based on the agreed salary. Both you and the worker must agree to the permanent arrangement.

While rare, if a worker fails to show without notice, you won't be charged. Please report the no-show through the app. We take this seriously and may suspend workers who repeatedly fail to honour bookings.

When an employer books a worker, the payment amount is held securely in escrow. This protects both parties - the worker knows funds are available, and the employer only releases payment when satisfied with the work. Once both confirm completion, funds are released to the worker.

We accept all major credit and debit cards. Employers can save multiple cards for easy payments. Workers can withdraw to any UK bank account.

Withdrawals to UK bank accounts typically arrive within 1-3 business days. The exact timing depends on your bank. We process withdrawal requests daily.

You can reach our support team through the app (Settings > Help & Support), via email at support@ontheday.co.uk, or through our contact page. We aim to respond to all queries within 24 hours.

If you have a dispute with a worker or employer, please contact our support team through the app. We'll review the situation and work to resolve it fairly. Our escrow system helps protect both parties during disputes.