Platform Terms and Conditions

1. Agreement and documents

These Terms govern each user's relationship with ON THE DAY . CO . UK LTD, trading as On The Day, when using our website, iOS app, project records, messages and payment tools. You must be at least 18 and able to enter a binding contract.

The homeowner and selected contractor enter a separate electronic Home Project Build Contract. That contract governs the building work. These Terms govern the platform service, platform fees, accounts, records, content, payments and support.

Mandatory law takes priority. If a signed project variation conflicts with the original Build Contract, the accepted variation controls that changed part of the project.

2. On The Day's role

On The Day is an online marketplace and technology provider. We introduce homeowners to eligible contractors and provide tools for quotes, contracts, messages, evidence and milestone payments.

• We are not the contractor, employer, project manager, surveyor, architect, insurer, guarantor, merchant or building-control authority.
• We do not recommend one contractor. We may show eligible applicants, profile details, document status and genuine user ratings.
• The homeowner chooses the contractor. The homeowner and contractor decide the scope, price, programme, materials and site arrangements.
• We do not guarantee workmanship, completion, suitability, earnings, project value or the availability of contractors.
• Nothing in these Terms removes responsibility we have for our own platform, data handling, fees or payment instructions.

3. Accounts, trading status and checks

Information supplied at registration and during a project must be accurate and kept current. Users must protect their login details and tell support promptly about unauthorised access.

A contractor must register as a sole trader or limited company. That trading choice does not move the contractor to the separate employer/day-work service. The contractor remains in the home-project work journey.

Every launch contractor must maintain at least GBP 1 million public-liability insurance. We send a reminder before recorded expiry and may pause new applications when valid replacement evidence has not been supplied. CSCS evidence is checked only where relevant or required.

A displayed check means only that evidence appeared to meet the stated requirement when reviewed. It is not a guarantee of authenticity, future validity, competence or workmanship. Contractors remain responsible for licences, qualifications, tax, VAT, subcontractors, health and safety, insurance and legal compliance.

4. Projects, quotes and the Build Contract

Homeowner projects are limited to approved construction, property-maintenance and recognised home-trade categories. A public project must not reveal the exact address, access code or unnecessary personal information.

A contractor quote remains open for 30 days unless the quote states a shorter period. It must separately show labour, materials, any materials-handling service, VAT status, assumptions, exclusions, individually priced milestones and the overall price.

The parties appoint one another only after both accept the same locked Build Contract version. The contractor signs first and the homeowner signs after reviewing it. A phone or video call is optional and is never a condition of accepting a quote.

Direct contact details may be exchanged once a contractor is accepted for a quote visit. Taking a platform introduction off-platform to avoid an applicable fee is prohibited and may lead to suspension and recovery of the avoided fee or loss caused.

5. Platform fees

The total agreed labour price selects one whole-project percentage. The same percentage applies separately to the homeowner and contractor. Materials never form part of either platform fee.

The app must show the rate, fee base, each party's fee, contractor net amount and homeowner amount before commitment. VAT on a platform fee, if legally chargeable, must be shown before payment. A contractor's own VAT is separate.

We may change fees for future projects with at least 30 days' notice. A change does not alter a signed Build Contract or already funded milestone unless law requires it or both parties expressly agree.

6. Milestone payments through Stripe

Projects use individually priced milestones. The parties do not have to divide the price equally. Only the current milestone is funded. Later milestones remain unfunded until their turn.

1. The homeowner reviews the milestone amount and platform fee.
2. The homeowner authorises payment through Stripe Pay by Bank.
3. The payment remains held through Stripe while that milestone is underway.
4. The contractor submits the required completion evidence.
5. The homeowner approves or raises a problem.
6. Only the homeowner instructs release. There is no automatic release deadline.

Stripe provides regulated payment and payout services under its own terms. Contractors must complete Stripe's connected-account checks. On The Day never asks users to send full bank details in messages.

7. Materials and optional delivery control

Where a homeowner does not choose the optional materials route, materials are arranged directly between the homeowner and contractor under their Build Contract and remain outside On The Day's payment control.

Where the homeowner chooses materials delivery control, only a contractor who has supplied the required trade-credit evidence may apply. The contractor orders the agreed materials using its merchant account. One or more merchant quotes or invoices may be attached where different suppliers are needed.

When the agreed materials have arrived at the site, the contractor uploads delivery and invoice evidence. The homeowner checks the delivery and instructs release of the agreed materials amount. On The Day does not decide whether the merchant has been paid and does not insure theft, damage, quality, shortages or supplier failure.

As between the homeowner and contractor, delivered materials bought for the project are intended for the homeowner. This is subject to the supplier's contract and any lawful retention-of-title rights. Returns, shortages, damage, substitutions and unused materials are handled between the homeowner, contractor and supplier.

One exceptional pre-delivery request may be raised at the start of a project where necessary materials cannot reasonably be obtained on the contractor's trade account. It requires clear evidence, a written explanation and the homeowner's express approval. It is not automatic and support must handle any further exceptional request.

8. Cancellation and early-start requests

Consumer cancellation rights depend on how and where the contract was made, the project type and whether work has started. The Build Contract supplies the applicable cancellation information and model cancellation form.

If a homeowner asks work to start during a statutory 14-day cancellation period, the app records a separate express early-start request and acknowledgement. Starting early does not automatically remove every statutory right. Where cancellation remains available, the homeowner may have to pay a lawful proportion for work properly supplied before cancellation.

Where lawful, fair and clearly disclosed before payment, a voluntary cancellation may result in an administration deduction of GBP 99 or the homeowner platform fee actually paid, whichever is lower, plus any genuinely non-refundable payment-provider cost that law allows to be passed on. No deduction applies where prohibited or unfair, or where missing statutory information extends cancellation rights.

Amounts for approved work, delivered materials, defective work, contractor breach or homeowner breach are handled under the signed Build Contract and mandatory consumer law.

9. Evidence, defects and disputes

Before approving a milestone, the parties should keep a written summary and relevant photographs in the project record. Approval confirms the homeowner accepts release for that milestone, but does not remove rights that law does not permit the parties to waive.

A contractor normally has 14 days to correct defective work. A safety, security or weatherproofing issue must be addressed within 72 hours or sooner where law or immediate risk requires it.

If a dispute is raised, the relevant payment remains held until the parties jointly agree an outcome, a lawful refund instruction is made, or a binding legal decision requires action. On The Day may ask a suitably qualified staff member or trade specialist to review the evidence for its internal process. That review is not a court judgment, adjudication, professional survey, insurance decision or workmanship guarantee.

Users remain free to seek independent advice and use the courts of England and Wales. These Terms do not impose private binding arbitration.

10. Messages, evidence, reviews and marketing content

Users may upload messages, photographs, videos, voice notes, quotes, invoices, delivery evidence and reviews only where they have the right to do so. Content must not expose unnecessary personal data, infringe rights, mislead users or be unlawful, threatening, discriminatory or abusive.

One genuine review per party may be submitted after completion. We do not remove a review merely because it is negative. We may remove, restrict or label fake, manipulated, irrelevant, unlawful, abusive or privacy-invasive content. The reviewed party may be given one response.

Project images and testimonials may be used in On The Day marketing only where the user has granted the applicable permission and use is lawful. People, homes, addresses, vehicle registrations and other identifying details must be handled proportionately.

Users grant On The Day a non-exclusive licence to host, process, resize and display uploaded content only as needed to operate, secure and promote the platform under these Terms and the Privacy Notice. Users retain ownership of their content.

11. Safety, prohibited use and reports

Users must not use the platform for fraud, unlawful discrimination, harassment, violence, sexual exploitation, unsafe work, fee avoidance, false documents, false reviews, malware, scraping, tax evasion, money laundering, sanctions evasion or unauthorised access.

Suspected illegal or harmful content may be reported through the in-app report control or support. We may preserve evidence, restrict content or accounts, and report matters to Stripe, insurers, regulators, emergency services or law enforcement where appropriate and lawful.

The service is for adults. Anyone under 18 must not register or use project messaging or payments.

12. Restriction, termination and appeal

We may restrict, suspend or close an account for a material or repeated breach, expired mandatory insurance, false verification, payment abuse, fraud, illegality, serious safety risk, misuse of personal data or a regulatory requirement. Where practical and lawful, we explain the reason and effect.

A suspended user may appeal through support within 14 calendar days. Restrictions needed for safety, fraud, payment integrity or legal compliance may remain during review. Closing an account does not cancel a signed Build Contract, erase payment or tax records, or remove liability for earlier conduct.

13. Privacy, security and records

Our Privacy Notice explains what personal data we use, why, who receives it, retention and user rights. Users must not collect, publish or misuse another person's private details outside a genuine project need.

We may retain contracts, payment records, messages and evidence where needed for tax, legal claims, fraud prevention, safety, complaints and regulatory obligations after an account is closed.

14. Availability and changes

We aim to provide a reliable service but do not promise uninterrupted availability. Maintenance, security incidents, banks, Stripe, mobile networks, app stores and other third parties may cause delay. A technical display alone does not prove that a payment has settled or been released; the confirmed Stripe and platform record controls.

We may improve or withdraw features. Material Terms changes receive reasonable notice, normally at least 30 days unless an urgent legal, security or fraud issue requires faster action. A material change requiring fresh consent will not be treated as accepted merely because an app remains installed.

15. Responsibility and liability

The contractor is responsible for the work, quote, materials, staff, subcontractors, merchant accounts, tax, insurance, safety and compliance. The homeowner is responsible for lawful site access, accurate project information, required owner decisions and payment instructions.

On The Day is responsible for providing its own platform service with reasonable care and skill. We are not responsible for a party's breach of the Build Contract or for loss that was not reasonably foreseeable, but nothing excludes death or personal injury caused by negligence, fraud, fraudulent misrepresentation, statutory title obligations or any liability that cannot lawfully be excluded.

No final financial liability cap is stated in this candidate. A specialist solicitor must set a fair consumer position and an appropriate business-user cap before these Terms become effective.

16. Tax and digital-platform reporting

Contractors are responsible for their own income tax, corporation tax, National Insurance, VAT, accounts and filings. UK digital-platform reporting rules may require On The Day to collect, verify and report contractor identity, address, tax identification, company, financial-account and payment information to HM Revenue and Customs. Where required, the contractor will receive a copy or statement of reported information.

17. Features outside the launch Terms

The launch Terms do not activate employer day-work recruitment, permanent placement, paid profile boosts, subscriptions, general savings balances, auto top-up, merchant affiliate purchasing or background arrival tracking. Those features may remain in development code but require their own approved terms, notices and production controls before release.

18. Complaints, governing law and contact

Send ordinary complaints to support. We aim to acknowledge ordinary complaints within two working days and urgent payment or active-project issues as soon as reasonably possible and within 48 hours. This is a service target, not an automatic admission of liability.

These Terms and the platform relationship are governed by the law of England and Wales. A consumer keeps any mandatory right to bring proceedings in another UK court where the law permits. Nothing prevents either party seeking urgent court relief.